We’re committed to helping you get the most from your novated lease.
General, registration, fuel card or lease enquiries: 1300 88 22 66 (option 3)
Service, repairs & maintenance bookings: 1800 333 100 (option 2)
Accident and roadside assistance: 1800 333 100 (option 1)
OneCall to 1800 333 100 is all it takes to arrange your vehicle service.
Our experienced team of specialists will make your booking and approve any work required. Our network has over 5,000 partners, so there is bound to be a service centre near you.
If your novated lease includes registration & CTP renewal, we will organise this for you. We will make all necessary payments on your behalf, from your running cost budget.
Where your lease includes a fuel card, we will send them to you shortly after we deliver your vehicle.
If a fuel card is lost or stolen, call us immediately on 1300 88 22 66 to cancel the old fuel card(s) and order a replacement.
So we can provide you with the best possible customer service, provide your odometer reading to the service attendant every time you fill up.
Click the button below to download a PDF version of the novated driver guide.
Still have questions? Read through our helpful FAQ's
or Contact Us and we can help find your answer.
You can make changes to your budgets at any time. Simply call our customer service team on 1300 88 22 66 (option 3).
We provide regular statements, showing your budget vs. actual spend, sent to your nominated email address.
Send an email to our customer service team at registrations@fleetpartners.com.au stating you received a registration renewal notice, and attach the renewal notice.
Holding comprehensive motor vehicle insurance is compulsory under the terms and conditions of your novated lease. FleetPartners can arrange comprehensive motor vehicle insurance under our Allianz policy, or you can choose to arrange your own comprehensive motor vehicle insurance with a provider of your choice.
When we deliver your vehicle, we also notify your payroll team to start deductions. Because your employer manages the deductions, your payroll team will be able to confirm when your deductions are due to start.
You can claim a refund for fuel, maintenance, insurance and registration. To make an application visit fleetpartners.com.au and complete a reimbursement form. Once submitted it will take around ten business days to process.
We will contact you well before the end of your lease term to discuss what options may be available to you.
Got a question about our products and services?
Download one of our Fact Sheets.
Important Information: Information was current at time of publishing and is subject to change. Testimonials are of individual experiences of customers of FleetPartners and are not necessarily representative of all those who will use our products and/or services. Information on this website is general in nature and does not constitute financial or tax advice and does not take into account specific financial circumstances, situations or needs. Independent financial and tax advice should be sought. All applications for credit are subject to credit approval criteria. Terms and conditions, fees and charges apply. Before making a decision in relation to comprehensive motor insurance please read the Product Disclosure Statement, Distributor Statement and Target Market Determination and consider whether this insurance product is right for you . FleetPartners is an Authorised Distributor of the comprehensive motor vehicle issuer Allianz Australia Insurance Limited (ABN 15 000 122 850 AFSL 23408). FleetPartners may receive financial benefits in connection with its products and services.
© Fleet Partners Pty Ltd is a wholly owned subsidiary of Eclipx Group Limited ABN 85 131 557 901 ASX:ECX [2021.09]
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