We understand COVID-19 is causing uncertainty and financial pressure for some of our customers, and we want to assure you we are available to help.
If you are one of our corporate customers or partners, please contact your Relationship Manager directly to discuss your circumstances.
If you have been financially impacted as a result of COVID-19, we have options available to assist you through this time depending on your financial circumstances. We have also included some frequently asked questions below to help answer some questions you may have:
Is there someone I can talk to about my current situation?
If you are experiencing financial difficulty, please call our Support team on 1300 882 266 to discuss your circumstances.
What options are available to assist me over this period?
There are a number of options available to customers who find themselves in a financially difficult position at this time:
Is it possible to pause my lease payments?
For eligible customers experiencing financial difficulty, we may be able to offer assistance by placing a pause on lease payments. Contact our Support team to discuss your circumstances and to provide the necessary supporting information to assess your application for assistance. Once we’ve considered your individual circumstances, we will advise you on how we may be able to assist further.
If I can pause my lease payments, how long will they be paused for?
Every situation is different. Our Support Team will assess each application on a case by case basis with regard to your circumstances to determine the period of time that lease payments will be paused.
What happens if my circumstances don’t improve or my employer doesn’t reopen after my payment pause?
This is a constantly shifting environment and the main thing to remember is to stay in contact with us. By keeping us up-to-date and letting us know if your situation has changed it will allow us to assist you as best we can.
Remember we are all in this together and our team is here to support you. If you have any questions or you would like to apply for financial assistance, please don’t hesitate to speak to our team.
If you require assistance at this time,
please contact our support team on 1300 882 266
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Important Information: Information was current at time of publishing and is subject to change. Testimonials are of individual experiences of customers of FleetPartners and are not necessarily representative of all those who will use our products and/or services. Information on this website is general in nature and does not constitute financial or tax advice and does not take into account specific financial circumstances, situations or needs. Independent financial and tax advice should be sought. All applications for credit are subject to credit approval criteria. Terms and conditions, fees and charges apply. Before making a decision in relation to comprehensive motor insurance please read the Product Disclosure Statement, Distributor Statement and Target Market Determination and consider whether this insurance product is right for you . FleetPartners is an Authorised Distributor of the comprehensive motor vehicle issuer Allianz Australia Insurance Limited (ABN 15 000 122 850 AFSL 23408). FleetPartners may receive financial benefits in connection with its products and services.
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